Refund policy

 Refund and Replacement Policy

At Luxe fragrant , we strive to ensure your satisfaction with every purchase. Please review our Refund and Replacement Policy to understand the terms under which replacements are granted. 

# 1. Refund Policy

- Refund Policy Not Available: We do not offer refunds for any products once purchased. All sales are final. We encourage you to carefully review your order before completing the purchase. 

# 2. Product Replacement Policy

- Unboxing Video Requirement: An unboxing video is mandatory to qualify for a product replacement. This video serves as evidence of the product’s condition upon arrival and helps us assess any potential damages. 

- Replacement Window: Product replacement requests must be made within 3 days of receiving your order. After this period, replacement requests will not be entertained. 

- Damaged Products: If your product is delivered damaged, please ensure you record an unboxing video. This video is essential for us to verify the damage and process your replacement request accordingly. 

# 3. How to Request a Replacement

- Step 1: Record a clear unboxing video as you open the package.

- Step 2: Contact our customer service within 3 days of receiving the product.

- Step 3: Provide the unboxing video along with your order details.

- Step 4: Upon verification, we will initiate the replacement process. 

We appreciate your cooperation in following these guidelines to ensure a smooth and efficient replacement process. If you have any questions, please feel free to contact our customer support team at a2zstore59@gmail.com